| E-Government |
| Renaissance Software uses advanced computing and telecommunications
methodologies to make radical changes to the delivery of government
services to their citizen customers and the general public (G2C),
businesses (G2B), employees (G2E), and other governments (G2G). |
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| E-government is already generating changes to
existing laws, and creating new laws and policies. Observers
also predict that it will change the way government is organized.
Implemented properly e-government has the potential to enhance
a government’s relationship with its citizen/taxpayers
(who are now often referred to as our “customers”)
by improving and expanding government services as well as making
them more accessible to a greater number of citizens. |
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| It has become evident to all levels of government,
from municipal to federal, that the age of electronic government
has dawned and while governments are clamoring to implement
new models of interaction, many are still uncertain of what
to do and how to proceed. |
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| Dual Role of Government |
| Now economy is transforming from an industrial
base to a knowledge and information base. In this transition,
government must protect the economic well-being of its citizens
as well as transform its functions and services. Government
is becoming both service provider and policy-maker, watching
out for the interests of all citizens and promoting social and
economic values espoused by its citizens. As policy-maker, government
should consider planning for a digital society as a whole; electronic
government is only a part of this role. |
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| Requirements of the Digital Society |
- Economic development
- Telecommunications policy
- Education
- Government Services
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| E-Government Strategic Plan |
- E-Government should involve a multi-channel service delivery
strategy in which the same service is available via the
web, telephone or over the counter.
- E-Government requires customer-oriented approaches to
automated systems, business processes, management practices
and organization structure.
- E-Government provides both the opportunity and the necessity
to transform government service delivery, but success depends
on progress in realistic increments
- Prioritization and focus are key to successful e-government
planning and execution
- E-Government requires standardizing internal processes
and addressing long-term goals for realigning service delivery.
Such efforts should apply across governments and agencies.
This is particularly important when dealing with vertical
services such as law enforcement or social services
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